Shipping policy

1. Shipping Methods and Costs

We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

1.1 Domestic Shipping Options

1.2 Free Shipping

We offer free standard shipping on orders over a qualifying amount, which will be displayed at checkout. Free shipping promotions:

• Apply to standard shipping only
• May have geographic restrictions
• Cannot be combined with other shipping discounts
• Are subject to change without notice

2. Processing Time

2.1 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment verification. You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

2.2 Factors Affecting Processing Time

• Order Volume: During peak seasons (holidays, sales events), processing may take 3-5 business days
• Payment Verification: Orders may be delayed if payment verification is required
• Custom Items: Personalized or custom products may require additional processing time
• Inventory: Out-of-stock items may delay the entire order unless partial shipment is requested

3. Delivery Estimates

3.1 Standard Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date of order placement. Delivery times do not include processing time.

3.2 Business Days

All shipping times are calculated in business days (Monday through Friday), excluding weekends and public holidays.

3.3 Delays

Delivery times may be affected by:

• Weather conditions
• Carrier delays
• Customs processing (for international orders)
• Remote or rural locations
• Incorrect shipping information
• Holidays and peak shipping periods

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely. Carriers we use include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL (for international shipments)

The carrier will be selected based on your location and shipping method chosen at checkout.

5. Order Tracking

5.1 Tracking Information

Once your order ships, you will receive:

• A shipping confirmation email
• A tracking number
• A link to track your package

5.2 Tracking Updates

Tracking information may take 24-48 hours to appear in the carrier's system. If tracking hasn't updated after this time, please contact us.

6. Shipping Addresses

6.1 Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6.2 Address Changes

You may update your shipping address before your order ships. Once shipped, address changes must be made directly with the carrier (additional fees may apply).

6.3 Shipping Restrictions

We cannot ship to:

• P.O. Boxes (for certain items or shipping methods)
• Military APO/FPO addresses (contact us for options)
• Freight forwarding addresses

7. International Shipping

7.1 International Delivery

We ship to select international destinations. International shipping:

• Takes 7-21 business days depending on destination
• Includes tracking
• May be subject to customs delays
• Requires customs declaration

7.2 Customs, Duties, and Taxes

Important: International customers are responsible for all customs duties, import taxes, and brokerage fees charged by your country. These fees are:

• Not included in the product price or shipping cost
• Determined by your local customs office
• Payable upon delivery or customs clearance
• Non-refundable

7.3 International Returns

Please review our Return Policy for information about returning international orders.

8. Delivery Issues

8.1 Lost Packages

If your tracking shows delivery but you haven't received your package:

1. Check with neighbors or household members
2. Look around your delivery location (porches, garages, etc.)
3. Contact the carrier directly
4. If not located within 48 hours, contact us for assistance

8.2 Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and contents
• Contact us within 48 hours at support@theordlnary.com
• Keep all packaging materials for inspection
• We will arrange a replacement or refund

8.3 Stolen Packages

We are not responsible for packages marked as delivered by the carrier. If you believe your package was stolen:

• File a police report
• Contact the shipping carrier
• Contact us for assistance

We recommend requesting signature confirmation for high-value orders.

9. Order Splitting

9.1 Multiple Shipments

Large orders may be split into multiple shipments to:

• Expedite delivery
• Optimize packaging and reduce shipping damage
• Ship in-stock items immediately

You will not be charged additional shipping for split shipments.

9.2 Partial Shipments

If items are backordered, we can ship available items immediately and send the remaining items when in stock. Please contact us to request this option.

10. Special Circumstances

10.1 Pre-Orders

Pre-order items will ship on or after their release date. If you order pre-order items with regular items:

• Your entire order will ship when all items are available, or
• Request separate shipments (may incur additional shipping charges)

10.2 Gift Orders

We can ship directly to gift recipients. Please indicate this is a gift at checkout. We do not include:

• Prices on packing slips for gift orders
• Gift wrapping (unless specifically offered)

10.3 Signature Confirmation

Signature confirmation may be required for:

• High-value orders
• Customer requests
• Packages requiring age verification

11. Peak Season Shipping

During holiday seasons and promotional events:

• Processing times may be extended
• Carrier delays are more common
• Order early to ensure timely delivery
• Cut-off dates for guaranteed holiday delivery will be posted on our website

12. Undeliverable Packages

Packages returned to us as undeliverable due to incorrect address, failed delivery attempts, or refusal of delivery will:

• Be held for 30 days
• Require payment of return shipping and new shipping fees for reshipment
• Be eligible for refund minus shipping costs if not reshiped

13. Insurance

Shipping insurance may be available at checkout for high-value items. Insurance:

• Protects against loss or damage during transit
• Must be purchased at time of checkout
• Cannot be added after order placement

14. Contact Us

For questions about shipping or to track your order, please contact us:

• Email: shipping@theordlnary.com
• Website: https://theordlnary.com/contact
• Order Status: Log into your account to view order status

15. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.